After installing the older driver, restart your computer and try launching the camera again. You can choose the older one as the newer one is known to cause issues. Now you navigate to the drivers present and you will most probably see two Surface Camera Windows Hello drivers to choose from. Select the second option “ Browse my computer for driver software”. Once in the device manager, navigate to the Surface Pro camera Hello, right-click it and select Update driver. Press Windows + R, type “ devmgmt.msc” in the dialogue box and press Enter. This is applicable if an update broke the camera for you and it working before. In some cases, you can also try rolling back the driver. Improper drivers are a known issue for Surface Pro cameras and are usually solved by selecting the proper driver from the list. Solution 2: Updating/rolling back camera driversĪnother thing which is known to solve the issue is updating the driver software manually. Once you have updated Windows, restart your computer completely and try launching the camera again. You can easily check all the installed programs using ‘appwiz.cpl’. 
You should also make sure that there are no third-party drivers blocking the camera access. Updating Windows may solve the issue and automatically install the proper drivers. Microsoft releases frequent updates to fix issues and add new features to the operating system. Solution 1: Update Windows and check third-party softwareĪlthough reinstalling or rolling back the drivers fix the problem, you should make sure that your Windows is updated to the latest version.
In this article, we will go through all the solutions which will target all these issues. The camera may also be missing in the device manager or the driver might be outdated on the computer. The camera either displays a black screen or fails to open altogether. Users have reported that the front camera of Surface Pro 4 stops working without any interference from the user. How to fix Surface Pro 4 Camera not working
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